Financial Aid Advisor, Senior

Join Emory University's Financial Aid team as a Senior Financial Aid Advisor and play a key role in administering student loan programs that support student success across the university. This position is ideal for professionals with experience in financial aid, lending, banking, or financial services who enjoy working behind the scenes to ensure accurate, compliant, and efficient loan processing. The role combines loan administration, data management, systems support, and scholarship processing in a collaborative environment where analytical thinking, problem-solving, and attention to detail are highly valued. This position offers a flexible hybrid work arrangement and the opportunity to become a trusted resource within a highly collaborative team.

KEY RESPONSIBILITIES:

• Evaluates student loan requests and packages financial aid within appropriate guidelines and regulations.
• Maintains scholarship-related data transfers and processes scholarship files.
• Monitors compliance with federal and state regulations governing student aid.
• Develop policies, procedures, and programs related to functional processes.
• Represents the department in various committees.
• Enhances the mission of the Office of Financial Aid by providing exceptional customer service.
• Performs related responsibilities as required.

LOAN PROCESSING KEY RESPONSIBILITIES:

• Process private loan certification requests, including packaging of funds in the FAMS (PeopleSoft), completing certification steps, and communicating with students/families regarding certification questions or issues, as appropriate.
• Assign/populate destination variables for the transmittal of certification information to ELM Resources.
• Correct loan rejections in ELM.
• Contact lenders, guarantors, and/or services to resolve loan issues.
• Meet with lenders to discuss products and loan-related issues.
• Process Parent PLUS and Graduate PLUS loans for an assigned portfolio of students.
• Review, and resolve, loan-related issues including, but not limited to, those identified by validation, origination, on hold, and mismatch reports.
• Assist with system configuration and set-up to support annual loan processing.
• Assist and/or provide guidance to Financial Aid Advisors on student loan issues.
• Prepare and/or assist in loan training for OFA staff.
• Attend loan-related conferences and virtual training sessions.
• Work to ensure OFA staff are informed of any loan processing changes or significant challenges.
• Maintain relevant policy and procedure documents.

SCHOLARSHIP PROCESSING KEY RESPONSIBILITIES:

• In coordination with OFA Scholarship team, maintains import/export processes to ensure the successful transfer of data between FAMS (PeopleSoft) and third-party scholarship platform (Blackbaud Award Management).
• Process scholarship swaps in FAMS include report generation, testing, file loads, and error resolution.
• Assist with system configuration and set-up to support annual processing.

MINIMUM QUALIFICATIONS:

• Bachelor's degree and two years of financial aid or related experience, or an equivalent combination of education, training and experience.

NOTE: This role will be granted the opportunity to work from home regularly but must be able to commute to Emory University on a flexible weekly schedule based upon business needs.  Schedule is based on agreed upon guidelines of department. This role requires residency in the state of GA. Emory reserves the right to change remote work status with notice to employee.