Director of Financial Aid Operations

POSITION SUMMARY

Georgia Military College seeks an experienced financial aid leader to serve as Director of Financial Aid Operations. The Director provides strategic leadership and operational oversight for financial aid processing across GMC’s multi-campus system and online programs, ensuring that federal, state, institutional, and scholarship aid is administered accurately, on time, and in compliance with applicable regulations. This key leadership position offers the opportunity to assume broader strategic responsibilities based on organizational needs and demonstrated performance.

PRIMARY RESPONSIBILITIES

• Lead and oversee all financial aid processing functions across GMC’s campuses and online programs.
• Supervise, develop, and evaluate financial aid staff; set performance expectations, processing priorities, and service standards.
• Oversee administration of federal Title IV, Georgia state, institutional, and scholarship aid programs.
• Lead the effective use and continuous improvement of Ellucian Colleague SaaS, Self-Service, and related financial aid systems.
• Monitor workflows, reconciliation, data transmissions, and performance measures; strengthen quality assurance, internal controls, and audit readiness.
• Partner with compliance leadership, Student Accounts, the Registrar, Data Systems, Information Technology, Veterans Educational Services, and other departments to implement regulatory changes and resolve complex issues.
• Prepare reports and recommendations for senior leadership and represent Financial Aid on institutional committees.

MINIMUM QUALIFICATIONS

• Bachelor’s degree from an accredited institution.
• Seven years of progressively responsible financial aid experience, including three years in a supervisory, management, or operational leadership role.
• Demonstrated experience administering federal Title IV programs and managing high-volume processing operations.
• Strong knowledge of federal and state financial aid regulations.
• Excellent leadership, analytical, problem-solving, and written and verbal communication skills.

PREFERRED QUALIFICATIONS

• Master’s degree from an accredited institution.
• NASFAA credentials, Certified Financial Aid Administrator certification, or comparable professional development.
• Experience leading financial aid operations in a multi-campus or similarly complex institution.
• Experience with Ellucian Colleague or a comparable student information system and with Georgia state financial aid programs.
• Experience supporting audits and corrective action plans, leading system or process improvements, or working with Veterans Affairs educational benefits.

Join Georgia Military College to lead a critical institution-wide operation and help shape the future of Financial Aid and its partnership with Veterans Educational Services.