Assistant Director of Technology (Electronic Processing)

Technology Operations & System Support: Support daily operations of financial aid systems, including Ellucian Banner and related platforms; monitor system performance and assist in resolving issues in collaboration with IT partners; and participate in system testing, upgrades, and annual financial aid processing setup. 

Financial Aid Systems & Processing Support: Assist with configuration and maintenance of financial aid processes, including packaging rules, fund setup, and tracking requirements; support data exchanges between systems such as Banner, Student Financial Success (CampusLogic), and Department of Education platforms; and help ensure timely and accurate processing of financial aid in compliance with federal, state, and institutional policies. 

Process Improvement & Implementation: Identify opportunities to improve workflows and reduce manual processing; support implementation of system enhancements and process updates; and collaborate with functional teams to translate business needs into system solutions. 

Team Leadership & Supervision: Supervise and provide guidance to a Senior Financial Aid Counselor and Business Systems Analyst; assign and prioritize work, ensuring timely completion of tasks and projects; and support staff development and foster a collaborative team environment. 

Collaboration & Stakeholder Engagement: Serve as a liaison between Student Financial Services and IT or external vendors; participate in cross-functional initiatives related to system improvements and student experience; and provide input on system needs and operational challenges. 

Data & Reporting Support: Support data integrity and assist with reporting needs related to financial aid processing; and utilize tools such as Argos or similar reporting platforms to support operational insights.