Financial Aid Loan Coordinator

Under the supervision of the Assistant Director of Financial Aid Systems, the financial aid loan coordinator is responsible for managing all aspects of the federal, state, and private student loan program for the University. This position assists students in completion of the student loan process, correctly determines and verifies loan eligibility for student and parent loans, and counsel students and parents on all aspects of borrowing education loans. The Loan Coordinator has a great deal of interaction and communication with students, parents, loan servicers and lenders, the US Department of Education, and various departments within the University. The Financial Aid Loan Coordinator will also possess strong technical and analytical skills, be self-directed and detail oriented.

Process Federal, Staten and Alternative Loans (60%) - 
Processes Federal, State and Private student loan applications by ensuring that loans certified are within Federal, State, and institutional guidelines. Certify all student loans through Banner system as well as send, receive, and load electronic files. Resolve all rejected files for loan certification and disbursement in a timely manner. Process all loan revision forms and all loan adjustments. 
Advise students, parents, and staff on general student loan policies and procedures. Reply to students' inquiries via phone, email, in person, or virtually.
Assist students by explaining procedures required to complete all steps in the financial aid process including completing the FAFSA, accepting loans, completing Entrance, signing Master Promissory Notes, etc. 
Determine prior financial aid received at other institutions attended through the National Student Loan Data System (NSLDS) to ensure financial aid is awarded properly.

Default Management (20%) - 
Responsible for being the primary liaison with guarantee agencies, lenders, and student loan servicers.
Performs exit interview sessions/mailings for withdrawn and graduating students. Coordinate outreach efforts for loan repayment.
Plan, develop and implement comprehensive default prevention services for current and former students.
Contribute to the university's initiative to lower the cohort default rate

Financial Aid Advising (10%) - 
Serve as back-up for file processing, customer service, and advising students when needed during peak times or as needed.
Represent the Office of Student Financial Aid at internal and external events with students, staff, and community partners. Assist with open house, orientation, etc. as needed.

Other Duties as Assigned (10%) - 
Performs other related duties as assigned.

Educational Requirements
A bachelor's degree from an accredited institution of higher education is required.

Other Required Qualifications
Availability to work evenings/weekends during peak periods.

Required Experience
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for two or more years.

Preferred Experience
Experience with Ellucian Banner.

Must possess organizational, analytical, and counseling skills with the ability to handle assigned caseload.
Ability to use automated student information systems. 
Ability to research, interpret, and apply complex rules in administering federal Title IV, state, and institutional financial aid.
Ability to apply professional judgement with the administration of student financial aid awards.
Ability to collaborate with all community and university stakeholders.
Ability to communicate effectively using interpersonal, written, and public speaking skills.
Skill in the operation of computers and job-related software programs.
Strong quantitative and analytical skills with attentiveness to detail and accuracy.
Must have multi-tasking abilities and be able to process large volumes of work with accuracy.