Associate Director of Financial Aid

The Associate Director of Financial Aid reports directly to the Director of Financial Aid and is a key member of the Enrollment Management (EM) Division within the Student Experience unit of the University. The Associate Director is responsible for developing and implementing a compliance management strategy that will ensure the university's compliance with federal, state, and institutional financial assistance program.  A successful compliance management strategy will include the monitoring of a comprehensive Financial Aid Office Policy & Procedure manual, training and professional development of financial aid staff and other campus partners, and the creation and implementation of an internal audit system with defined action items and timelines for completing internal audit priorities.  The Associate Director of Financial Aid will also actively participate in and support university recruitment and retention activities and will represent the Financial Aid Office in the absence of the Director of Financial Aid.

Significant Duties & Responsibilities include: Remain current with all federal and state laws, regulations, and policies which impact the successful operation of the CSU Financial Aid Office, including changes and updates these laws, regulations, and policies.; Update the CSU Financial Aid Policy & Procedure manual on an ongoing basis.  Establish a schedule to be used for review and updates on a defined cadence.; Develop and implement financial aid training sessions for members of the Financial Aid team as well as other affiliated campus partners.; Lead the financial aid team in reviewing current procedures for opportunities to improve efficiency and effectiveness.; Develop and implement an internal audit system that prepares the financial aid office and affiliated campus partners for the annual external compliance audits.; Participate actively in university recruitment and retention activities, including events coordinated through the Admissions Office and the Student Success offices.; Serve on university committees as appropriate.; Represent the Financial Aid Office in the absence of the Director of Financial Aid.; Perform other duties as assigned.
 

Required Qualifications include: Bachelor's degree required.; A minimum of 5 years of progressive experience in financial aid.; Experience using BANNER Administrative Forms and CampusLogic student information systems.
 

Preferred Qualifications include: Master's degree or higher preferred.; Earned NASFAA Credentials preferred.

Knowledge, Skills, & Abilities include: Extensive knowledge of financial aid regulations and best practices.; Strong commitment to and track record of successful regulatory compliance.; Extensive experience applying existing and emerging technological applications and innovative approaches to financial aid operations.; Extensive experience in federal and state financial aid databases, including EdConnect, the Common Origination and Disbursement system (COD), National Student Loan Data System (NSLDS), and the FAFSA Partner Portal.; Strong public presentation and communication skills for leading sessions with students, parents, faculty, and staff.; Excellent written and verbal communication skills.; Strong comprehensive and critical thinking skills.