PURPOSE 

Life University is looking for a dynamic and progressive individual to serve as the Financial Aid Counselor I. This role performs general aspects of financial aid administration under the supervision of the Director of Financial Aid and more senior staff. This individual assists students/families with the application process, reviews eligibility, advises students on process and programs, provides input to the creation and implementation of policies and procedures, and assists with regular office activities.

ESSENTIAL JOB FUNCTIONS

1. Provide direct financial aid services to current and prospective students including financial aid application review, packaging of financial aid awards and financial aid counseling.
2. Facilitate student success by counseling students on related financial literacy topics such as personal budget management, loan repayment, and other guidance which may affect student academic performance and continued eligibility for assistance.
3. Assist with overall management of financial aid programs including federal, state, and institutional grants, loans, work-study, and scholarships.
4. Through an extensive list of daily, weekly, monthly, and quarterly reports, complete timely review of student records to confirm financial aid eligibility and revise financial aid awards, ensuring that all aid (loans, grants, scholarships and work-study) is properly awarded within federal, state and institutional guidelines.
5. Oversee completion of student information and documentation collection.
6. Make independent adjustments to a student’s financial aid record within federal and state regulations and the use of professional judgment.
7. Represent the Financial Aid Department at orientation, recruitment events, and department presentations.
8. Work collaboratively with Student Advocates, Student Accounts, Registrar, Enrollment, and other University constituents.
9. Maintain confidentiality of student records.
10. Participate in professional training and development opportunities as provided and serve as a member of the SAP Appeal Committee, and other committees as needed.

ADDITIONAL RESPONSIBILITIES 

1. Participates in University activities and committees that support the mission and initiatives of the University.
2. Assumes additional responsibilities and performs special projects as needed or directed.
3. Handles confidential information with discretion and independent judgment.
4. Exhibits student centeredness in performance of all job duties.
5. Treats all others with respect; understands the impact of culture/background on the behavior of others; respects differences among the Life community and demonstrates inclusive behavior.
6. Anticipates, listens to, understands, and responds to customer needs. Delivers work products and services to customers in a way that reflects positively upon the department and the University.