- Serve as the primary point of contact for students, parents, and the Morehouse community regarding the Financial Aid process.
- Provide information and resources to students, parents, and the Morehouse community on how to apply for all types of aid, and offer updates on application status via email, phone, in-person, and virtually.
- Counsel students on Financial Aid awards and assist in exploring available payment options.
- Instruct students on the correct procedures for completing forms and applications, including special requirements, restrictions, and necessary supporting documentation.
- Review SAP appeals, Professional Judgements, Default Clearance Letters, and other requested documentation for accuracy prior to acceptance and processing.
- Act as a liaison between departments (Admissions, Advising, Registration, Student Accounts) to assist students and parents in navigating the enrollment process.
- Support community outreach efforts, including calling campaigns, workshops, and orientation presentations for students, parents, and the Morehouse community.
- Manage walk-in traffic and virtual QLess appointments.
- Ensure that all appointments are conducted within the scheduled time slots.
- Review and respond to all ZenDesk tickets within in a timely manner.
- Follow up on email inquiries as appropriate.
- Collaborate with the Asst. Director of Student FA Experience to resolve complex issues.
- Stay up to date with all federal and state regulations related to Financial Aid.
- Work select nights and weekends as needed.
- Perform any additional duties assigned by the Assistant Director or Director of Financial Aid.
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