F.A. Specialist

Founded in 1897, Piedmont University is a private, comprehensive liberal arts university with an enrollment of approximately 2,500 students at campuses in Demorest and Athens, Georgia.

The Financial Aid Specialist assists the financial aid office with providing excellent customer service to students and improving the overall student experience at the university. The Specialist will have the primary responsibility of communicating financial aid packages for all incoming new students, including freshmen, transfer, and readmitted students. The specialist will also help with additional administrative paperwork in the office.

Coordinate Financial Aid Advisors schedules to ensure optimum coverage for students visiting the office (in person and virtually) and responding to phone calls, messaging, and emails.

Counsels and advises students and parents concerning financial aid options and the application process through the telephone, in person, and through email.

Provides information regarding financial aid and resources available to students.

Instruct students in correct procedures for completing applications and forms, submitting supporting documents and special requirements.

Collaborates with Admissions by reviewing merit awards for acceptance letters on weekly acceptance lists.

Assists in Financial Aid Outreach presentations and FA table at events on and off campus.

Maintains the C code follow-up list, and rejected ISIR list, and not accepted ISIR lists on a bi-weekly basis; notifies students via email when the wrong FAFSA has been completed.

Coordinates room scheduling, financial aid events, and social media messaging.

Collects and reviews financial aid forms and documents to determine the completeness and eligibility of financial aid applications.
Investigates and resolves problems related to transactions. handled by the department; serves as a liaison with other departments or units in resolving day-to-day administrative and operational issues.

Other relevant duties as assigned.

Regular and predictable attendance is required.

On-site work is required.

Incumbents must remain relevant in the area of employment and flexible to changes in work related to institutional needs.

Education and Experience
High school diploma or GED, bachelors, or associates degree preferred.
Previous financial aid office experience strongly preferred.
Bilingual in Spanish preferred but not required. 

Licenses and Certification
Valid Georgia Driver’s License (or obtained within 30 days of hire date) and satisfactory MVR.

Knowledge, Skills, and Abilities
Knowledge of financial aid processes, procedures, and documentation applicable to a public institution.
Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
Ability to maintain high accuracy and work quality standards.
Data management and tracking skills.
Ability to work independently.
Must be able to assign priorities under fast paced environment.
Excellent computer, math, verbal and written skills.
Ability to provide clear guidance and instruction to students and parents regarding financial aid.
Ability to collaboratively and effectively work in a diverse and inclusive environment.

Environmental, Physical, and Visual Acuity Factors

Essential functions and responsibilities of this position are performed in an inside environmental condition, where there is protection from weather conditions but not necessarily temperature changes. Essential functions and responsibilities require light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

Essential functions and responsibilities require incumbents to: climb or ascend and descend stairs or ramps using feet and legs; stoop by bending the body downward and forward by bending the spine at the waist; kneel by bending legs to come to rest on knee or knees; crouch by bending the body downward and forward by bending leg and spine; reach or extend hands and arms in any direction; stand by remaining upright on the feet; walk or move about on foot to accomplish tasks; lift by raising objects from a lower to a higher position or moving objects horizontally from position-to-position; finger, grasp, or feel objects; talk to exchange and express ideas; and to hear to perceive the nature of sounds at normal speaking levels.

Incumbents must have close visual acuity to perform activities such as extensive reading and operate computers and other office equipment.

Non-Discrimination Policy

Equal Employment Opportunity Statement

Piedmont University has a strong institutional commitment to the achievement of diversity within its faculty, staff, and students.

It is the policy of Piedmont University not to discriminate in its educational programs, activities, or employment on the basis of sex, gender identity, sexual orientation, physical or mental disability, pregnancy, race, age, religion, color, national or ethnic origin, veteran status, genetic information, or any other category protected by applicable federal, state, or local law.

Inquiries or complaints from students or employees concerning the prohibition of discrimination on the basis of sex in this statement should be directed to:

Coordinator for Title IX, Amy Brown, JD
Daniel Hall 303D
Demorest, GA 30535
(706) 778-8500   x1504  
[email protected]

Inquiries or complaints from students, other than on the basis of sex, concerning any of the prohibitions of discrimination in the statement should be directed to:

504 Coordinator, Amy Brown
Daniel Hall, – Room 303D
1021 Central Avenue
P.O. BOX 10
Demorest, GA 30535
(706) 778-8500
[email protected]

Inquiries or complaints from employees concerning any of the prohibitions of discrimination in this statement should be directed to:

Letitia Roller
Director of Human Resources
Daniel Hall – Room 208
1021 Central Avenue
P.O. BOX 10
Demorest, GA 30535
(706) 778-8500 x 2858
[email protected]