Assistant Director of Financial Aid

1. Assists the Director in the day-to-day operations of the Financial Aid Department; including but not limited to daily Banner processing.
2. Provides information to prospective and enrolled students concerning state and federal financial assistance and technical college policy/procedures.
3. Assists with supervising full-time, part-time and student employees.
4. Responsible for strong focus on customer service to include the ability to diffuse potentially volatile situations while meeting customer expectation for assistance.
5. Responds to and advises student aid inquiries in person, by phone and written communication to students, staff and the general public in a courteous and professional manner.
6. Thoroughly provides guidance to students, staff and the general public on the availability of financial aid, the regulatory requirements associated with the availability and the application process.
7. Assists with interviewing, hiring, and evaluation of the performance of, and when necessary, discipline of employees.
8. Observes and reviews for accuracy and completeness of appropriate documentation/forms/processes/procedures.
9. Assists staff by providing systematic Banner support or reports as requested.
10. May be asked to serve as consultant to management on specific problems and concerns.
11. Interprets and utilizes federal, state and local policies and procedures.
12. Maintains accurate files/records, creates and maintains written procedures.
13. Participates in the planning, coordination, development and implementation of long-range goals and objectives.
14. Serves on committees as assigned.
15. Maintains current knowledge of TCSG operations and policies, federal and state student financial assistance programs and laws governing Georgia's technical colleges.
16. Creates and maintains a high-performance environment characterized by positive leadership, strong team orientation and strong focus on customer service.
17. Displays a high level of effort and commitment to performing work; operates effectively within the organizational structure; demonstrates trustworthiness, professional ethics and responsible behavior.
18. Shows persistence and seeks alternatives when obstacles arise; conveys forethought to potential issues and provides suggestions to remedy such concerns.
19. Works within the system in a resourceful manner to accomplish reasonable work goals; shows flexibility in response to process change and adapts to and accommodates new methods and procedures.
20. Performs other duties as assigned in the fulfillment of the needs, philosophy, and purpose of Georgia Piedmont Technical College.

Minimum Qualifications

Baccalaureate degree from an accredited college or university *and* Two (2) years of work related experience.