Financial Aid Specialist

Position will be located at the North Metro (Acworth) campus. 

POSITION DESCRIPTION: This position is responsible for performing professional and administrative duties associated with the delivery of student financial aid services.

MAJOR DUTIES:

INTERFACE DUTIES

• Counsels and advises students and parents concerning financial aid options and the application process
• Provides information regarding financial aid and resources available to students
• Instructs students in correct procedures for completing application and forms, submitting supporting documents and special requirements
• Refers complex problems to the Financial Aid Coordinator
• Financial Aid Outreach-presentations, FA table at events on and off campus
• Assists in FA Call Center with Federal Work Study Students
• Serves students on the front counter via FA Specialist rotation
• Responds to student inquiries from the financial aid email account and calls from the FA Call Center via alpha-split

OPERATIONAL DUTIES

• Collects and reviews financial aid forms and documents to determine completeness and eligibility of financial aid application
• Determines eligibility and awards financial aid applicants using various systems packages including: Banner, Surfer, CHECS, NSLDS and CPS
• Processes financial aid applications and submit necessary corrections
• Awards federal, state, institutional and private sources of financial aid to students within appropriate guidelines and regulations.

Specialized Duties

• Specialized Duties, performed as assigned
• Verification of student files based on submitted documents, making any necessary corrections.
• Serves as financial aid resource for the Veteran population at CTC to include outreach on and off campus
• Subsequent ISIR review-verification related and/or NSLDS related
• Processes transient agreements and HOPE Certificates for both home and host students
• Completes Title IV Enrollment Verifications for host Pell eligible students and sends to the host college
• Reviews SAP appeals and reviews for completeness and prepares for committee review
• Reviews and process submitted paperwork to determine eligibility for Pell and HOPE
• Works with students and other needed agencies to clear any discrepancies related to federal and state aid eligibility
• Performs other duties as assigned

MINIMUM QUALIFICATIONS:

• A bachelor’s degree in a course of study related to the occupational field from a regionally or nationally accredited college is required, or an associate’s degree in a course of study with 2 years of paid related work experience or high school diploma and 4 years of paid related work experience
• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.